Shipping Policy

Sustain Fibre LLP offers free shipping as an opening offer on many items and price points.

Due to the nature of the handcrafted process, we would take up to 48 hours to process your order. Depending on your location, the shipment may take an additional 1 to 5 days to reach you. Due to COVID 19, the shipping times may vary depending on our courier partners and Govt. of India regulations.  We are not responsible for any delays caused by natural calamities and unavoidable circumstances.

To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.

Redirect orders:

We are unable to redirect orders once the products have been dispatched. All orders require a signature and proof of ID upon receipt of order.

Shipping to multiple addresses:

Currently each product can be shipped only to a single destination address. If you wish to ship the products to different addresses, you will need to place separate orders.

In the unlikely event that we are not able to deliver your complete order within 10 working days, you can request us to cancel the order. In such cases, your payment against the order shall be refunded. But we still want to let you know the wait will be worth.

While we shall endeavour to ship all items in your order together, this may not always be possible due to product characteristics, or availability

Tax information: Currently we are not charging any GST on orders placed 

At any point of time if you have any questions on the status of your order or you think the packing is damaged, you can email us at moralfibre77@gmail.com